Returns & Exchanges

At Image AI Professional Processing Inc, customer satisfaction is very important to us. We strive to provide reliable, high-quality AI image processing services. Please read our refund policy carefully before making a purchase.

Subscription-Based Services

We offer our services through monthly and quarterly subscription plans. By subscribing, you agree to recurring billing unless you cancel prior to the next billing cycle.

Refund Eligibility

You may request a refund if:

• You did not receive access to the service due to technical errors on our end
• You were wrongfully charged (e.g., duplicate payment, incorrect plan)
• You contact us within 7 days of your original purchase and have not excessively used the service

We do not provide refunds for:

• Change of mind or accidental purchases
• Services already consumed (e.g., processed image credits used)
• Failure to cancel the subscription before the next billing date

Partial Refunds

If a partial usage occurred and a verified service issue existed (e.g., failed processing, delivery errors), a partial refund or account credit may be offered at our discretion.

Non-Refundable Items

• One-time image credit packs that have been partially or fully used
• Trial plans or discounted promotional packages
• Customized or enterprise services unless contractually agreed otherwise

How to Request a Refund

To request a refund, please contact us within 7 days of purchase via:

Email: [email protected]
Phone: 315-526-1106

Please include your:

• Full name
• Order number
• Date of purchase
• Reason for the refund request
• Any relevant screenshots or logs (if applicable)

🕒 Processing Time

Once approved, refunds will be issued to your original payment method within 5–10 business days. You will receive a confirmation email when your refund is processed.